Customer Support
Need help? Raise a customer support request and we’ll get you sorted. We keep support simple, tracked, and practical.
Raise a support ticket
Best option for existing customers. Support tickets keep everything tracked and make it easier to resolve issues quickly.
- Hosting issues
- DNS and domain help
- Email setup and deliverability
Can’t access the support system?
If you can’t log in or you’re stuck, use our contact form and our support team will pick it up.
- Include your domain (if you have one)
- Include any error message (copy/paste if possible)
- We’ll reply as soon as possible
Before you submit a support ticket
Include the basics
Domain name, product or plan, and what you were trying to do.
Share error details
Screenshot or exact error message (copy/paste if possible).
Tell us what changed
New plugin, DNS change, email setup — anything that helps our support team trace it.
Customer Support FAQs
How quickly do you reply?
We aim to respond within 1 working day. Urgent outages are prioritised.
Do you help with WordPress issues?
Yes for basic issues. Complex plugin conflicts may require specialist work.
Can you help with DNS and email records?
Yes. We can help set SPF, DKIM, and DMARC correctly.
Do you provide phone support?
We mainly support via tickets so nothing gets missed, but we can arrange a call when needed.
Not a customer yet?
If you’re looking to move to Just2Host, check out our hosting packages or contact us for guidance.